Speakers - Smarter Payments Summit
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Speakers

Eleanor Barlow, Global Head of Strategic Research & Insight, Markets & Securities Services, HSBC

“Cyberpsychology, data and digital innovation”

This session will explore how data can help us understand the psychology of our use of technology and consider how digital technologies have altered the way we think, relate and communicate.

  •  Context – exploring the origins of the internet
  •  Key concepts – Digital Identity, Social Network Theory, Computer Mediated Communication
  • Why care about this – exploring the impact and importance of this information for business

Spencer McLain, VP & GM, EMEA, Ekata

“False Positives: The Final Frontier of Fraud Prevention”

Merchants, acquirers, and issuers are so focused on preventing fraud that they tend to lose track on a much bigger issue – declining good customers.

  • Merchants are so focused on preventing fraud they tend to lose track on a much bigger issue – the ‘False Positives’ problem which costs billions of pounds every year
  • It will arguably get worse due to stricter fraud limits now that PSD2 is now in place in most European countries
  • Yet PSD2 offers an opportunity with the influx of richer data sets, moving into its strategic mission of driving better customer experience and trust
  • This session will cover how merchants can better track and reduce their false positives and how PSD2 can help act as an opportunity to differentiate to drive smarter, better business decisions

Alice Tapper, Campaigner, Author and Founder, Go Fund Yourself /#regulateBuyNowPayLater

“The next generation: ethics and responsibility in the age of smart payments”

Drawing on her experience as a financial campaigner, Alice discusses the changing and merging landscapes of social media, e-commerce and payments with an emphasis on the changing demands of Gen Z and Millennials

  • Blurring boundaries
  • The demands of Gen Z and Millennials
  • Smooth payments vs safe payments
  • Buy Now Pay Later
  • How to do it right